Return, Refund and Exchange Policy

HOI OUTDOOR SUPPLIES SDN. BHD.
202601035677 (1697772-V)
T-46, PARAGON POINT SHOPPING COMPLEX, JALAN BUNGA TANJUNG 8, TAMAN PUTRA, 68000 AMPANG, SELANGOR
hoioutdoorsupplies@outlook.com
hoioutdoorsupplies.com

HOI OUTDOOR SUPPLIES SDN. BHD. supplies camping goods, outdoor accessories, and related equipment. Return, refund, or exchange requests must be made within 24 hours of receiving the item.

Items may be considered only if they are unused, clean, complete, in original packaging, and supported by order details and clear photos where applicable. Used outdoor gear, items exposed to wear, dirt, water, fire, assembly damage, or customer misuse are not eligible unless required by law.

For wrong, defective, or damaged-on-arrival items, contact hoioutdoorsupplies@outlook.com with your order number and evidence so we can review the case.